Returns Policy
Products may be returned if it meets the following criteria:
- Original packaging.
- Has not been tampered with or opened and is undamaged.
- Within 30 days of receiving items.
- Return postage to be paid by buyer.
Hassle Free Return shipping
Once you have contacted us and return has been authorised, return instructions will be supplied & emailed.
- Faulty product or not as describe, we will cover the cost of return postage.
- Change of mind or missed ordered, the return shipping will be at your expense.
Mandatory Product Warranties
- All products sold by The Orange House Australia comes with FULL MANUFACTURER warranties. We only carry products that are sourced from local Australian operated companies. We have a strict policy of not sourcing from third party suppliers or companies located outside of Australia.
Simple Refunds
- All refund will be returned using the same method originally used for payment, ie paypal or credit card.