Returns Policy

Products may be returned if it meets the following criteria:

  • Original packaging.
  • Has not been tampered with or opened and is undamaged.
  • Within 30 days of receiving items.
  • Return postage to be paid by buyer.


Hassle Free Return shipping

Once you have contacted us and return has been authorised, return instructions will be supplied & emailed.

  • Faulty product or not as describe, we will cover the cost of return postage.
  • Change of mind or missed ordered, the return shipping will be at your expense.


Mandatory Product Warranties

  • All products sold by The Orange House Australia comes with FULL MANUFACTURER warranties. We only carry products that are sourced from local Australian operated companies. We have a strict policy of not sourcing from third party suppliers or companies located outside of Australia.


Simple Refunds

  • All refund will be returned using the same method originally used for payment, ie paypal or credit card.